Shipping policy

1. Delivery Times

• Standard Shipping: 3–5 business days.
• Express Shipping: 1–2 business days.

Note: Delivery times may vary slightly depending on the destination and external factors such as public holidays or courier delays.

2. Shipping Rates

• Standard Shipping: €X (Free for orders over €XX).
• Express Shipping: €X.
• International Shipping: If applicable, additional charges may apply for deliveries outside Germany.

3. Order Processing

• Orders are processed within 1–2 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed the next business day.

4. Tracking Your Order

• Once your order is shipped, you’ll receive a confirmation email with a tracking number to monitor the delivery status.

5. Returns & Exchanges

• We accept returns within 30 days of delivery, provided items are unused, unwashed, and in original packaging.
• Customers are responsible for return shipping costs unless the item received was incorrect or defective.

6. Customs & Taxes

• For orders within Germany, VAT is included in the price.
• No additional customs fees apply for domestic shipments.

7. Contact Us

• If you have any issues or questions about your shipment, feel free to contact us at luazfashions@gmail.com or call us at +4915735670356.